Current opportunity
Customer Success Manager
Join a global MarTech business as one of the key early hires into its growing Japan operation. This is a broad Customer Success role combining strategic client relationships with hands-on digital advertising and campaign management.
This is an opportunity to join a global MarTech business as it invests in and builds out its presence in Japan.
Based in Tokyo and reporting directly to the VP Sales, Japan, you'll be one of the key early hires into the local team, with support from established Customer Success, Operations, Media, Data and commercial teams globally.
This is broader than a traditional SaaS Customer Success Manager position. Alongside owning customer relationships, you'll play a hands-on role across digital advertising and campaign delivery, helping shape how Customer Success operates locally as the Japan business grows.
The role
- Own the post-sale customer journey across Japanese clients and agency partners.
- Manage campaigns from handover through setup, launch, optimisation, reporting and completion.
- Act as a key day-to-day contact for customers and agencies.
- Work closely with the local Sales team and global Operations and Customer Success teams to ensure successful campaign delivery.
- Lead client conversations around performance, reporting, optimisation and next steps.
- Translate campaign data and operational updates into clear recommendations for clients.
- Support retention, campaign expansion and long-term customer growth.
- Help establish and improve local Customer Success processes and best practices.
- Support RFPs, campaign planning, market sizing and selected pre-sales projects where required.
What we’re looking for
- 2+ years of relevant experience across Customer Success, Account Management, Campaign Management, Digital Advertising, Demand Generation, Media or a related client-facing discipline.
- Experience working with Japanese clients or advertising agencies is highly desirable.
- Exposure to digital advertising, programmatic media, B2B marketing, content syndication, lead generation or campaign operations would be advantageous.
- Business-level Japanese AND English communication skills are required.
- Comfortable operating independently and taking ownership in a growing local operation.
- Strong customer focus, problem-solving ability and commercial awareness.
- A builder mindset, with the adaptability to work across functions, regions, cultures and time zones.
Interested in this opportunity?
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