Current opportunity
Senior Customer Success Manager
Join an Australian-founded Construction SaaS scale-up in a senior Customer Success role owning the full post-sale journey across major construction customers, from onboarding and adoption through expansion and renewal.
An Australian-founded Construction SaaS business is continuing to scale across ANZ and internationally and is looking for an experienced Senior Customer Success Manager to take ownership of a portfolio of major construction customers.
The platform acts as an operating system for construction projects, connecting teams from site through to head office and giving customers stronger visibility, compliance and control across project delivery.
You'll manage a portfolio of enterprise construction customers and own the entire post-sale journey, from onboarding and adoption through ongoing account management, expansion and contract renewal.
The role
- Manage a portfolio of enterprise customers across the construction sector.
- Own the complete customer lifecycle from onboarding and training through adoption, ongoing success and renewal.
- Build trusted-advisor relationships with customer stakeholders.
- Help customers implement and adopt digital processes across their organisations and projects.
- Run regular customer check-ins and business reviews.
- Monitor customer health, usage and engagement.
- Identify expansion opportunities through cross-selling additional platform modules.
- Drive retention and customer uplift.
- Represent the voice of the customer internally and ensure feedback informs product development and prioritisation.
- Work closely with Product, Development, Marketing and Sales to improve the customer experience.
What we’re looking for
- 4+ years of Customer Success experience, ideally within SaaS or technology.
- Experience in construction, Construction Tech or a closely related environment is highly desirable.
- Strong end-to-end customer lifecycle experience, from onboarding and adoption through account management, expansion and renewal.
- Experience independently managing a meaningful portfolio of customers.
- Strong commercial awareness around retention, expansion and cross-sell.
- Demonstrated ability to build trusted-advisor relationships with senior customer stakeholders.
- Strong communication and interpersonal skills.
- Strong problem-solving and analytical capability.
- Highly organised with strong attention to detail.
- Comfortable taking initiative and operating autonomously in a scaling technology business.
Interested in this opportunity?
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